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Privacy Policy

Last updated: August 13, 2026

1. Introduction

LACE Beauty Salon & Spa ("LACE," "we," "us," or "our"), located at Al Shafar Tower 1, 8th Floor, Barsha Heights, Dubai, UAE, respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you visit our website, book an appointment, or otherwise interact with us.

2. Information We Collect

We may collect the following types of information:

  • Contact details — name, phone number, email address, and WhatsApp contact information provided when booking an appointment or making an enquiry.
  • Appointment information — services booked, preferred stylists or therapists, appointment dates, and any notes relevant to your treatment.
  • Communications — messages you send us via WhatsApp, phone, email, or our social media channels.
  • Website usage data — general browsing information such as pages viewed and device/browser type, collected automatically when you visit our site.

3. How We Use Your Information

We use the information we collect to:

  • Schedule, confirm, and manage your appointments.
  • Communicate with you about bookings, promotions, and salon updates.
  • Respond to enquiries and provide customer support.
  • Improve our services, website, and overall client experience.
  • Comply with applicable legal and regulatory obligations in the UAE.

4. Booking & WhatsApp Communications

Bookings made through our WhatsApp number are used solely to arrange and manage your appointment. By messaging us on WhatsApp, you consent to receiving appointment-related replies and, where you have opted in, occasional promotional updates. You may ask us to stop sending promotional messages at any time.

5. Cookies & Tracking

Our website may use basic cookies or similar technologies to remember preferences and understand how visitors use our site. You can control or disable cookies through your browser settings; doing so may affect some website functionality.

6. Third-Party Links

Our website and communications may include links to third-party platforms such as Instagram, Facebook, and WhatsApp. We are not responsible for the privacy practices of these third-party platforms, and we encourage you to review their respective privacy policies.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including maintaining appointment records and complying with legal, accounting, or reporting requirements.

9. Your Rights

Depending on applicable law, you may have the right to access, correct, or request deletion of your personal information, and to object to or restrict certain processing. To exercise any of these rights, please contact us using the details below.

10. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children without the consent of a parent or guardian.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top of this page indicates when the policy was last revised.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

  • Address: Al Shafar Tower 1, 801, 8th Floor, Barsha Heights, Dubai, UAE
  • Phone / WhatsApp: +971 56 515 1324
  • Website: lacebeauty.ae
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